Privacy Policy

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Last updated: 4th December 2025

Claim Support Co Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and store your information when you use our website, forms, or services.

Company details:

Claim Support Co Ltd
Company No: 16156944
Registered address: Rotunda Buildings, Montpellier Exchange, Cheltenham, GL50 1SX
Email: stephen@claimsupportco.com

1. Information We Collect

We may collect and process the following personal data:

1.1 Information you provide to us

• Name 
• Email address
• Phone number
• Case descriptions
• Documents, letters, screenshots, photos and files you upload
• Payment confirmation details (via Stripe — we do NOT see full card details)
• Messages sent via Facebook Messenger, website forms, Jotform or email
   

1.2 Automatically collected data

When you visit our website, some information is automatically collected (via cookies and analytics), including:

• IP address 
• Device type 
• Browser type
• Pages viewed
• Time on site
   

This is standard website functionality.

2. How We Use Your Information

We use your information to:

• Provide document preparation services
• Respond to enquiries
• Process payments via Stripe
• Communicate about your documents
• Send confirmations and receipts
• Improve our service and website
• Maintain internal records
   

We do not use your information for automated decision-making or profiling.

3. Legal Basis for Processing

We process your data under the following lawful bases:

• Contract performance – to provide the services you request
• Legitimate interest – to operate and improve our business
• Consent – when you voluntarily submit information, upload documents, or accept cookies
   

4. Sharing Your Information

We may share your data only with:

• Stripe (payment processing)
• Jotform (form submissions and file uploads)
• Email service providers
• Professional advisors (accountants / legal compliance if required)
   

We do not sell your data.
We do not share your data with other parties for marketing.

5. Data Storage & Security

We take reasonable technical and organisational measures to protect your data.
Your documents may be stored securely via:

• Jotform
• Encrypted email
• Local encrypted storage
   

We retain documents only as long as necessary for service delivery and compliance.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict processing
• Object to processing
• Port your data
   

To exercise any rights, email: stephen@claimsupportco.com

7. Cookies

Our website uses cookies for:

• Basic functionality
• Analytics
• Security
   

You may disable cookies via your browser settings.

8. Data Retention

We keep:

• Service-related documents: Up to 12 months
• Transaction records: 6 years (legal requirement)
• Email communications: As long as reasonably necessary for business records
   

9. External Links

Our website may contain links to third-party sites.
We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
The latest version will always be posted on this page.

11. Contact Us

For privacy concerns or data requests, contact:
📧 stephen@claimsupportco.com